MyBambu Virtual Assistant Insights
Last Updated: January 03, 2026 at 02:02 PM EST
📅 Showing data from the last 24 hours
📊 Key Metrics Overview
Total Messages
886
Total Conversations
370
Unique Customers
282
Avg Messages/Day
443.0
💬 Conversation Engagement Analysis
55
14.9%
Non-Responsive
189
51.1%
Single Response
120
32.4%
Low Engagement (2-3 msgs)
6
1.6%
Medium Engagement (4-10 msgs)
0
0.0%
High Engagement (10+ msgs)
GOOD engagement rate: 85.1% responding (55 non-responsive of 370)
Peak Activity Times
Peak Hour: 6:00 PM EST
120 messages
120 messages
Peak Day: Friday
621 messages
621 messages
💬 Topic Analysis
| # | Topic | Messages | Customers |
|---|---|---|---|
| 1 | Account Issues / Problemas de Cuenta | 97 | 75 |
| 2 | Technical Support / Soporte Técnico | 64 | 44 |
| 3 | Card Issues / Problemas de Tarjeta | 60 | 40 |
| 4 | Customer Service / Servicio al Cliente | 52 | 36 |
| 5 | Money Transfers / EnvÃos de Dinero | 35 | 28 |
| 6 | Company Status / Estado de la CompañÃa | 33 | 27 |
| 7 | Balance & Account Info / Saldo e Información | 22 | 14 |
| 8 | Status Inquiries / Consultas de Estado | 21 | 18 |
| 9 | Add Money / Agregar Fondos | 20 | 13 |
| 10 | Country-Specific Services / Servicios por PaÃs | 15 | 15 |